Brian Oconnor
Customer Insight | CX Consulting | B2C and B2B | Market Research | Program Design | ROI | Storytelling | Action Planning
- Role
- Senior Associate, Customer Experience at New York Life
- Location
- Falmouth, MA, US
- LinkedIn followers
- 500 followers
About Brian Oconnor
A dynamic, consultative, insight driven leader passionate about leveraging market research and consumer feedback to shape organizational strategy toward improving the customer experience. I accomplish this by leveraging my experience in research-based consulting across a range of industries, a strong track-record for achieving results, leading highly engaged teams, and using data to provide actionable insights.
Experience
Senior Associate, Customer Experience
Jul 2024 — Present
Voice of Client (VoC) lead for Service Organization, Distribution, and Underwriting teams.
Education
Central Michigan University
MA, Experimental Psychology - Human Memory and Consumer Behavior
Central Michigan University
B.S., Psychology, Marketing
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