Brian Norrish
Vice President, National Operations @Lifemark Health Group
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WORK HISTORY
Vice President, National Operations @Lifemark Health Group
Toronto, ON, CA
Reporting to the SVP Operations, lead a team of 6 Directors of Operations & 22 Regional Directors overseeing 380 clinic locations across Canada. • Lead national capital budget planning and ROI prioritization, leasing, and specialty programs. Collaborate with program experts to develop, and scale evidence-based programs. • Drive EBITDA growth through company-wide initiatives, stakeholder engagement to capture customer needs, operational input into working groups, marketing enablement, and acquisition support for prospective clinic integration. • Co-ordinate with central support functions (HR, facilities, marketing, finance and data analytics) to ensure alignment to achieve operational growth and change management goals.• Integrate technology solutions to streamline reporting processes, increase operational efficiencies and provide real-time KPI insights for pro-active decision-making.• Lead the establishment of clear performance metrics, ensuring follow-up to evaluate and optimize program effectiveness.
EDUCATION
University of Waterloo
Honours Bachelor of Science (BSc)
University of Waterloo
Master Business, Entrepreneurship & Technology
ABOUT BRIAN NORRISH
VP Operations with 17 years leading in complex, multi-site operations across healthcare and service environments, including oversight within 300+ location networks in matrix structures. I lead performance transformation across distributed operations—owning P&L, improving margin, and scaling operational consistency across diverse teams and systems. My experience includes turnaround strategies, post-acquisition integration, and driving measurable improvements in cost structure, workforce performance, and service delivery. Key areas of impact include: Leading multi-site portfolios through performance stabilization and growth. Driving margin expansion through cost optimization and operational discipline. Integrating acquisitions and standardizing processes across complex organizations. Building and aligning leadership teams across geographically dispersed operations. Known for bringing structure to complexity, I focus on translating strategy into execution; aligning people, processes, and performance metrics to deliver sustained results.
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