Brian Mururu

Process Control Specialist @Amazon

England, GB

Process Guide for UK and Polish sites, overlooking the daily planning and management of up of 6 sites/Process Control Specialists both inbound and outbound- Subject Matter Expert and Point of Contact for all Process Control Specialists- Drive high level of standards within the team to ensure customer promise is met- Deep Diving into critical errors and finding Cause of Error to ensure high standards are met- Implement all new Central Flow tools and standards and communicate changes to Operations- Communicating with high level stakeholders to produce optimal shift planning and analysing customer based risk metrics to prevent impact- Using initiative and predicting outcomes in stressful and time sensitive situation- Managing customer experience while minimizing fulfilment cost across multiple FCs