Brian Morgan
Director of Operations at MilliCare
- Role
- Director of Operations at Millicare Floor & Textile Care
- Location
- Ames, IA, US
- LinkedIn followers
- 500 followers
Experience
Director of Operations
Millicare Floor & Textile Care
Mar 2019 — Present · Charlotte, NC, US
Responsible for MilliCare Network Revenue Growth – 20•••••••24% growth, 19.6M to 24.9M, approximately 60 operating locations worldwide.• Construct & Implement Franchise Initiatives - Collaborating with MilliCare Leadership to set the overall direction of the brand year to year. Introducing new resources (i.e. operational & sales software, financial software, etc), assessing software, internal team training, network communication scheduling, franchisee training and software implementation at the franchisee business level. Ensuring each franchisee is using the resources provided by MilliCare corporate to accomplish the franchisee business objectives.• Responsible for Franchisee Onboarding & Training - Leading & working closely with onboarding associates to maximize franchisee experience during the onboarding process. Regular enhancements to expedite of the onboarding process. Directing the subject matter experts to execute regular and consistent introductory and specialty training to prepare new business owners.• Leadership of Franchise Business Consultant Team - Small team of five business consultants with various specialties ranging from sales, technical and onsite project management, and marketing. Holding team accountable to personal objectives that drive C-Level leadership and shareholder objectives. Assigning the regional territories, assessing territory strategies and evaluating each performance.• Oversight of Franchise Contracts/Renewals - Ongoing monitoring of franchise contracts coming up for renewal. Restating franchisees of their responsibilities as well as corporate’s responsibilities to their business. Giving clarity to each business owner regarding updates to the contracts (i.e. changing fees, royalties, brand fund schedules). Negotiating amicable terms for renewal.
Education
Bob Jones University
Master of Science (M.S.), Counseling
2001 — 2007
Gardner-Webb University
Master of Business Administration - MBA, Business Administration, Management and Operations
2023 — 2024
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