Brian Mekka
Director of Customer Experience at Charter Steel
- Role
- Director of Customer Experience at Charter Steel
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Brian Mekka
Accomplished professional with deep experience in Contact Center Leadership, Employee…
Experience
Director of Customer Experience
Jan 2021 — Present · Saukville, WI, US
Education
Carroll University
Bachelor of Education - BEd
1998 — 2002
Skills
- Time Management
- Quality Assurance
- Mentoring
- E-Commerce
- Escalations Management
- Teamwork
- Contact Center Management
- Supervisory Skills
- Collections
- Team Leadership
- Workforce Planning
- Credit
- Negotiation
- Interviewing
- Social Media
- Microsoft Office
- Policy Writing
- Customer Satisfaction
- Training
- Customer Retention
- Customer Service
- Retail
- Customer Relations
- Hiring
- Change Management
- Call Centers
- Strategic Planning
- Employee Relations
- Budgeting
- Workforce Management
- Vendor Management
- Coaching
- Leadership
- Strategic Partnerships
- Performance Management
- Employee Training
- Recruiting
- Team Motivator
- Call Center
- Management
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