Brian McFall
- Role
- Customer Success Account Manager at Microsoft
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Brian McFall
I help organizations navigate complex transformation challenges at the intersection of…
Experience
Customer Success Account Manager
Mar 2021 — Present
Strategic business advisor providing delivery management, guidance, and support for operations and optimization of IT processes and products. Key Achievements: Analyzed and recommended the successful adoption and productive use of Microsoft cloud technologies, resulting in a 30% improvement in adoption rates and significant cost savings.Supported digital transformation journeys, empowering clients to achieve their business objectives through effective technology solutions, leading to a 20% increase in process efficiency.Managed multiple portfolios, driving contract consumption, increasing contribution margins, and achieving significant revenue growth, including boosting revenue by $2M1.Strategized and executed business development initiatives, expanding the footprint of existing accounts and securing new business opportunities, contributing to a 25% increase in client base.
Education
Cochise College
Associate of Science - AS, Military Intelligence
Buffalo State University
Bachelor of Arts - BA, Political Science
Webster University
Master of Business Administration (M.B.A.)
St. Petersburg College
Associate of Science - AS, Computer Information Technology
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