Brian McFall

Role
Customer Success Account Manager at Microsoft
Location
Washington, DC, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Brian McFall

I help organizations navigate complex transformation challenges at the intersection of…

Experience

  1. Customer Success Account Manager

    Microsoft

    Mar 2021 — Present

    Strategic business advisor providing delivery management, guidance, and support for operations and optimization of IT processes and products. Key Achievements: Analyzed and recommended the successful adoption and productive use of Microsoft cloud technologies, resulting in a 30% improvement in adoption rates and significant cost savings.Supported digital transformation journeys, empowering clients to achieve their business objectives through effective technology solutions, leading to a 20% increase in process efficiency.Managed multiple portfolios, driving contract consumption, increasing contribution margins, and achieving significant revenue growth, including boosting revenue by $2M1.Strategized and executed business development initiatives, expanding the footprint of existing accounts and securing new business opportunities, contributing to a 25% increase in client base.

Education

  • Cochise College

    Associate of Science - AS, Military Intelligence

  • Buffalo State University

    Bachelor of Arts - BA, Political Science

  • Webster University

    Master of Business Administration (M.B.A.)

  • St. Petersburg College

    Associate of Science - AS, Computer Information Technology

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Brian McFall — Customer Success Account Manager at Microsoft in Washington, DC, US | Unifers