Brian McCreavy
Director, CX Enterprise Product, Operations at General Motors
- Role
- Director, Gm Contact Center Coe at General Motors
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
Experience
Director, Gm Contact Center Coe
Nov 2021 — Present · Detroit, MI, US
Bringing to life new customer experiences at a time in the customer journey when a customer needs to call us or speak to one of our SMEs.
Education
Central Michigan University
MSA, Business Administration
2001 — 2004
Johnson & Wales University
Bachelor of Science, Marketing
1990 — 1994
Skills
- Automotive
- Telematics
- Cross-Functional Team Leadership
- Customer Retention
- Call Center
- Product Launch
- Customer Satisfaction
- Program Management
- Process Improvement
- Product Development
- Product Management
- Strategic Planning
- Vendor Management
- Competitive Analysis
- Business Process Improvement
- Call Centers
- Leadership
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