Brian Masella
Workforce Management Analyst @ Amerigas
- Role
- Workforce Management Analyst at AmeriGas
- Location
- Elkton, MD, US
- LinkedIn followers
- 500 followers
About Brian Masella
With over nine and a half years of experience in workforce management, I focus on optimizing real-time monitoring, workload prioritization, and customer service strategies. At BCBS Global Solutions, I collaborate with teams to ensure efficient resource utilization and maintain service level standards. My role emphasizes balancing operational priorities with strategic workforce planning to enhance contact center performance. Dedicated to fostering collaboration and driving results, I aim to contribute to initiatives that support organizational success.
Experience
Workforce Management Analyst
Dec 2025 — Present · New Castle, DE, US
Education
Delaware Technical Community College
Hospitality Administration/Management
1993 — 1994
Skills
- Hospitality Industry
- Customer Service
- Customer Satisfaction
- Hospitality
- Restaurants
- Hospitality Management
- Budgets
- Food
- Food
- Inventory Management
- New Restaurant Openings
- Banquets
- Restaurant Management
- Menu Development
- Management
- Hiring
- Fine Dining
- Culinary Skills
- Catering
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