Brian M.
Senior COE Specialist II
- Role
- Executive Community Relations at Uber
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Brian M.
A bilingual rapport building and results-driven professional with five years of combined experience in Chicago consisting of sales, business development, merchant relations, and account sensitive investigations.
Experience
Executive Community Relations
Feb 2025 — Present · Chicago, IL, US
Took full ownership of end-to-end case resolution and communication for cases spanning across the US & C region. Delivered exceptional customer support experiences and effective resolutions for Uber employees, executive leadership, and key community influencers. Mitigated legal and reputational risk by delivering seamless support to users whose experiences may influence Uber’s public narrative. Provided stakeholders with timely status updates, detailed case analyses, and strategic process-improvement plans. Expertly navigated diverse knowledge bases and contact management tools (IWB/Bliss/JIRA) to resolve multifaceted issues spanning various lines of business.
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