Brian Lemon
- Role
- Vice President Customer Experience Management Automotive L Tech L Travel & Transportation at TP
- Location
- New Smyrna Beach, FL, US
- LinkedIn followers
- 500 followers
About Brian Lemon
Relaxing for eternity.
Experience
Vice President Customer Experience Management Automotive L Tech L Travel & Transportation
Mar 2014 — Present
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. We provide multiple support services, including Sales Acquisition of new Customers through both OB and IB calls; Customer Care and Service; all aspects of Back Office non-voice support services; Tech support, Level 1 - 5; world class technology proprietary Interactive tools to enhance the customer/patient experience and development of technology interfaces and support while being recognized as the leader with the best opportunity to execute on its global corporate vision by all of the leading Industry Analysts such as Frost & Sullivan, Gartner, IDC, Ovum, and AON Hewitt/Great Place to Work globally. Teleperformance has received more awards as the top-performing firm than all of its competitors combined by Frost & Sullivan. Teleperformance is the leader in Digital Transformation across the Contact Center and helps to create strategies that remove friction from the customer experience.
Education
Rochester Institute of Technology
BS, Accounting
1977 — 1981
Skills
- Account Management
- Crm
- Outsourcing Management
- Customer Relationship Management (Crm)
- Vendor Management
- Mergers & Acquisitions
- Workforce Management
- Customer Experience
- P&L Management
- Call Center
- Sales
- Global Business Development
- Saas
- Sales Management
- Call Centers
- Business Process Outsourcing (Bpo)
- Solution Selling
- Performance Management
- Business Process Improvement
- Process Improvement
- Business Development
- Business Strategy
- Start-Ups
- Global Delivery
- Strategic Partnerships
- Leadership
- Contact Centers
- Outsourcing
- Cross-Functional Team Leadership
- Bpo
- Contract Negotiation
- Operations Management
- Executive Management
- Management
- Networking
- Team Building
- Customer Satisfaction
- Strategy
- Team Management
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