Brian Lasure
Us Programs & Captives Solutions Business Operations Manager @AIG
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WORK HISTORY
Us Programs & Captives Solutions Business Operations Manager @AIG
Deliver Standard Operating Procedure & Controls documentation connected to operating model/process improvement initiatives• Write business requirements for key policy administration system enhancements as well as involvement in testing and release management• Policy administration system change management support for Underwriting teams, helping them to navigate system upgrades, defect reporting and any required interim workarounds• Managing Shared Services migrations and ongoing oversight of service delivery• Premium & Claims feed development, setup & support• Premium Booking/Collections oversight• Audit support• Ownership of assigned systems and process, ensuring overall performance and customer satisfaction• Work with Operations & business leadership to ensure requirements are accurately captured and prioritized for delivery on assigned projects• Identify root causes and solutions; work with Operations leadership, SMEs and support staff to deliver short and longer term improvements• Track system user/stakeholder feedback and identify training requirements• Coordinate and deliver required training for business team and other key stakeholders on process and technology initiatives
EDUCATION
University of New Haven
Master of Business Administration (M.B.A.)
University of New Haven
Bachelor's degree
SKILLS
ABOUT BRIAN LASURE
Experienced Operations Professional in the insurance industry helping to maximize…
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