Brian Lasure
Underwriting Operations Manager
- Role
- Us Programs & Captives Solutions Business Operations Manager at AIG
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Brian Lasure
Experienced Operations Professional in the insurance industry helping to maximize…
Experience
Us Programs & Captives Solutions Business Operations Manager
Jan 2023 — Present
Deliver Standard Operating Procedure & Controls documentation connected to operating model/process improvement initiatives• Write business requirements for key policy administration system enhancements as well as involvement in testing and release management• Policy administration system change management support for Underwriting teams, helping them to navigate system upgrades, defect reporting and any required interim workarounds• Managing Shared Services migrations and ongoing oversight of service delivery• Premium & Claims feed development, setup & support• Premium Booking/Collections oversight• Audit support• Ownership of assigned systems and process, ensuring overall performance and customer satisfaction• Work with Operations & business leadership to ensure requirements are accurately captured and prioritized for delivery on assigned projects• Identify root causes and solutions; work with Operations leadership, SMEs and support staff to deliver short and longer term improvements• Track system user/stakeholder feedback and identify training requirements• Coordinate and deliver required training for business team and other key stakeholders on process and technology initiatives
Education
University of New Haven
Master of Business Administration (M.B.A.)
2011 — 2012
University of New Haven
Bachelor's degree
2006 — 2010
Skills
- Team Building
- Management
- Analysis
- Outlook
- Photoshop
- Recruiting
- Social Networking
- Powerpoint
- Microsoft Excel
- Training
- Microsoft Office
- Strategic Planning
- Microsoft Word
- Team Leadership
- Coaching
- Interviews
- Leadership Development
- Public Speaking
- Sales Management
- Fundraising
- Teamwork
- Windows
- Project Management
- Organizational Development
- English
- Event Management
- Event Planning
- Html
- Teaching
- Time Management
- Human Resources
- Budgets
- Community Outreach
- Research
- Customer Service
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