Brian Lapsansky
Practice Director – Contact Center Solutions | Driving Conversational AI & Customer Experience Innovation at HCLTech
- Role
- Practice Director at HCLTech
- Location
- Wilkes-Barre, PA, US
- LinkedIn followers
- 500 followers
About Brian Lapsansky
Experienced Principal Solutions Architect and Technical Manager with a demonstrated…
Experience
Practice Director
Mar 2025 — Present · Wilkes-Barre, PA, US
Practice Director within HCLTech’s Contact Center Solutions and Services group, I lead the delivery of end to end conversational AI systems built on Microsoft’s Dynamics 365 Contact Center platform. My focus is on helping enterprise clients modernize their customer engagement strategies through intelligent voice, chat, and omnichannel solutions that are scalable, secure, and deeply integrated with Microsoft’s ecosystem.
Education
Chubb Top Gun
Technical Certification
2001 — 2001
Robert Morris University
Bachelor of Science (BS)
2007 — 2010
Skills
- Pmp
- Software Project Management
- Pre-Sales
- Genesys
- Contact Centers
- Cti
- Call Centers
- Sdlc
- Solution Architecture
- Requirements Analysis
- Ivr
- Cloud Computing
- Enterprise Software
- Project Management
- Agile Methodologies
- Software Development
- Vendor Management
- Sip
- Saas
- Professional Services
- Integration
- Telephony
- Avaya
- Call Center
- Voip
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