Brian Lane
Empowering Digital Transformation
- Role
- Senior Principal Ps Consultant at Genesys
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
Experience
Senior Principal Ps Consultant
Jan 2024 — Present
Design and implement streamlined CI/CD pipelines.• Created a tailored application leveraging APIs to conduct comprehensive large-scale health checks.• Implement Business Continuity Planning (BCP) for cross-region failover to ensure seamless service availability.• Lead technical implementation of Genesys Cloud solutions, driving projects from business requirements to production rollout.• Focus on business continuity, customer experience (CX) solutions, digital transformations, and AI capabilities.• Collaborate with project managers and partners to manage technical scopes, identify risks, and ensure seamless project delivery.• Motivate and guide a team of technical consultants to achieve successful project outcomes.• Lead technical discussions with customers during presales and project delivery, providing scope and effort estimates.• Adhere to and improve Genesys PSO implementation standards and delivery methodologies.• Suggest and implement process improvements to enhance delivery efficiency.• Stay updated with the latest technology through continuous learning and contribute to internal training programs.
Education
DeVry University
Bachelor of Science (B.S.), Computer Engineering
2009 — 2014
DeVry University
Associates, Electronics and Computer Technology
2006 — 2009
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