Brian Kowalk

About Brian Kowalk

Strategic and forward-thinking Senior IT professional with more than 15 years of success leading innovative solutions development and executing technically complex large-scale implementations. Leverages Agile methodology to drive the entire lifecycle and consistently delivers on-time and on-budget for both established large-scale corporations and high-growth startups. Exceptional leader skilled at managing disparate international teams and developing loyal teams with deep technical knowledge base.Areas of ExpertiseSALESFORCECLIENT RELATIONSPROJECT & PROGRAM MANAGEMENT NEEDS ASSESSMENT SOFTWARE DEVELOPMENT DATA WAREHOUSING & BUSINESS ANALYTICSPRODUCT MANAGEMENTPROCESS IMPROVEMENT OPS MANAGEMENTQUALITY ASSURANCE

Experience

1. Senior Solution Architect

   Salesforce

   Apr 2016 — Present · Houston, TX, US

   Work with our largest and most complex customers to deliver work class service cloud implementations. Responsible for- Maintaining relationships with Customers, Suppliers, and internal development teams- Architect business solutions based on Customer requirements and industry best practicesAssignments:Sysco Foods - Build out proof of concept baseline service consoles to be used by their internal teams to expand their case management automation and take advantage of Salesforce out of the box functionality.American Red Cross - Re-engineer Training site with Customer Community CloudBlue Shield California - Health Cloud Service Cloud implementation Banner Health - Re-engineer Support with Health Cloud Service CloudQualtrics - Re-engineer Sales process with Sales CloudBarracuda - Develop customer and Employee community, re-engineer sales, support, and knowledge processesAlcon - assist with Lightning migration, support service and knowledge implementationDave and Buster\'s - Developed automated Sales tools and web based party schedulingAnheuser-Busch - Developed new employee communityBoyd Gaming - Implemented a Salesforce/Heroku/Marketing Cloud solution for marketing offers and promotions for their hotels and casinos.Federal Reserve Board - KC - Develop Case Management and customer tracking, new sales process for FRB services. NASA - work on developing a custom community and backend system to manage NASA internship and other program selection process and registrations.

Education

• Kettering University

  BS, Mechanical Engineering

  1980 — 1985

Skills

• Pre-Sales
• Project Management
• Process Improvement
• Software Development
• Leadership
• Software Project Management
• Crm
• Itil
• Saas
• Enterprise Software
• Enterprise Architecture
• Requirements Gathering
• Salesforce.com Administration
• Customer Relationship Management (Crm)
• Data Warehousing
• Tableau
• IT Management
• Offshore Project Management
• Business Analytics
• Ms Project
• Agile Project Management
• Product Management
• Software Development Life Cycle (Sdlc)
• IT Strategy
• Business Objects
• Salesforce.com Consulting
• Salesforce.com Implementation
• Devops
• Visio
• Requirements Analysis
• Cloud Computing
• Agile Methodologies
• Management
• Erp
• Quality Assurance
• Sdlc
• Business Intelligence
• Strategy
• Testing
• Integration