Brian Jeppesen
Director, Contact Center Operations @Fertitta Entertainment, Llc
Houston, TX, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jul 2014 — Present
Director, Contact Center Operations @Fertitta Entertainment, Llc
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Houston, TX, US
SKILLS
AnalyticsCustomer RetentionLeadershipBpoCall CenterCall CentersWorkforce ManagementVendor ManagementCustomer ExperienceOutsourcingManagementCustomer SatisfactionCall Center DevelopmentManage Client RelationshipsStrategic PlanningOperations ManagementContact Centers
ABOUT BRIAN JEPPESEN
Experienced Contact Center Director with a demonstrated history of working in the hospitality industry. Skilled in Operations Management, Call Center Development, Strategic Planning, Customer Relationship Management (CRM), and Customer Satisfaction, AI Solutions that drive Exceptional Customer Experiences. Strong operations professional. Attended University of Utah.
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