Brian Kirby

About Brian Kirby

Growing my career within Disney, my ability to create memorable, world-class customer experiences became second nature. While my focus was primarily food & beverage and retail, my impact to the organization has spanned the entire operation. I have built a reputation for being able to drive double-digit revenue growth, influence positive change, and identify opportunities that elevate customer experience and grow the bottom line.I am an avid problem solver and hold teams accountable to achieve tangible results. I proactively seek ways to improve productivity, enhance communication across departments, and build team capability. AREAS OF EXPERTISEOperations StrategyRevenue GenerationCustomer ExperienceProject ManagementProduct DevelopmentTraining & DevelopmentOperational ExcellenceBudget ManagementReporting & MetricsTeam Leadership CAREER HIGHLIGHTS Reversed a decline in beverage sales at Disney’s Polynesian Resort, fueling $6M in annual growth Championed a mini bar initiative at Disney’s Yacht Club Resort, saving $34M and spurring a 34% retail boost Resolved reservation flaws and improved seating strategy, driving $15M in restaurant revenue Recognized with a Legacy Award at Disney, only given to the top 1% of Cast Members LET’S CONNECT!I am always happy to share my expertise, and I look forward to connecting with you!

Experience

1. Senior Guest Experience Manager Disney s Wilderness Lodge Resort

   Walt Disney World

   Jun 2019 — Present

   As an Operations Manager, I oversee Food & Beverage, Retail, and Merchandise across all of Disney’s Wilderness Lodge. I create and implement strategy focused on maximizing profitability, employee satisfaction, and the overall guest experience. Guiding a team of 200, I facilitate training and engage staff through team building and mentoring. HIGHLIGHTS Designed the #1 posted Instagram drink of all Walt Disney World, generating $40K+ in incremental revenue Reduced guest complaints by 10% property wide with improved cross-department communication Created $3M+ in revenue with the introduction of Disney Vacation Club events Tapped to facilitate Leaders Safety in Action training to Senior Vice Presidents of the organization

Education

• University of Phoenix

  Bachelor of Science - BS

Skills

• Fine Dining
• Hospitality
• Food & Beverage
• Customer Service
• Guest Service Management
• Restaurant Management
• Hospitality Industry
• Hospitality Management
• Menu Development
• Front Office
• Restaurants
• Corporate Events
• Food Service
• Hotel Management
• Bartending
• Servsafe
• Food
• Resorts
• Hotels
• Wine
• Catering
• Customer Satisfaction