Brian Enobie
IT Support Engineer @Fortray Global Service Limited
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WORK HISTORY
IT Support Engineer @Fortray Global Service Limited
London, GB
Delivered 1st and 2nd line technical support for Windows 10, Windows Server, Active Directory, Office 365, Microsoft Teams, SharePoint, and other enterprise applications for multiple clients.•Managed ITSM ticket queues resolved incidents within SLA, and escalated complex issues while ensuring excellent customer communication and documentation.•Installed and configured desktops, laptops, printers, and mobile devices; provided both remote and onsite support for hardware and software issues.•Administered Active Directory, Group Policies, DNS, DHCP, and antivirus solutions (McAfee, Sophos, Windows Defender) to maintain secure and reliable IT environments.•Supported users in SharePoint and OneDrive, managing user permissions, content updates, and troubleshooting sync/access issues via O365.•Monitored system and network performance, implemented IT change requests, and contributed to process automation and service improvement initiatives.
EDUCATION
Ambrose Alli University
Bachelor's degree, Mechanical Engineering
University of Greenwich
Master of Science - MS, MACHINE INTELLIGENCE
ABOUT BRIAN ENOBIE
Dedicated and adaptable IT Support Engineer with over 7 years of experience in IT…
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