Brian Hurdle

About Brian Hurdle

With over 20 years of experience leading IT systems, infrastructure, and teams across government and higher education, I’ve consistently focused on aligning technology investments with organizational goals. My background in systems administration has evolved into oversight of full-spectrum IT Operations, including enterprise service desk management, endpoint support, server infrastructure, and database administration. Over the past year, I’ve taken on leadership of our ServiceNow program—beginning with a successful transition from legacy tools and the implementation of core ITSM capabilities.I’m now guiding the platform’s strategic growth by working closely with stakeholders to identify needs, design solutions, and implement workflows that enhance enterprise service delivery. My strengths include building scalable platform programs, translating business challenges into actionable ServiceNow solutions, and promoting strong governance and user adoption across cross-functional teams.I care deeply about delivering sustainable technology solutions that serve the public and improve how teams work. Leading this program allows me to contribute to meaningful, mission-driven digital transformation within the organization.

Experience

1. IT Operations and Servicenow Program Manager

   Texas Department Of Information Resources

   Apr 2020 — Present

   Lead the organization’s IT operations including enterprise service desk, endpoint management, server infrastructure, and database administration to support over 400 users.Spearheaded the transition from legacy help desk systems to ServiceNow, successfully implementing core IT Service Management (ITSM) capabilities that improved incident resolution times and user satisfaction.Guide the strategic growth of the ServiceNow platform by collaborating with agency stakeholders to identify requirements, design solutions, and implement new workflows enhancing service delivery across multiple departments.Led the creation and facilitation of a cross-functional advisory committee to develop and maintain governance frameworks, fostering collaboration and clear communication that ensures platform scalability, data integrity, and compliance with public sector regulations while driving user adoption.Champion user adoption and change management through training programs and cross-functional collaboration with IT and business teams.Manage a team of 10 IT professionals and external consultants supporting platform development and ongoing IT operations.Drive continuous improvement initiatives leveraging ServiceNow reporting and analytics to optimize IT processes and asset management.

Education

• St.Edward's University

  BA, Computer Systems Management

  2005 — 2008

Skills

• Project Management
• Management
• Public Speaking
• Business Continuity Planning
• Information Technology
• Itil
• Continuitt