Brian Holland
Strategic Account Leader | Driving Retention, Expansion & Net Revenue Growth Across Enterprise Accounts
- Role
- Senior Customer Success Manager at Worldlink Integration Group Multi-Site It Deployment Specialists
- Location
- Burbank, CA, US
- LinkedIn followers
- 500 followers
Experience
Senior Customer Success Manager
Worldlink Integration Group Multi-Site It Deployment Specialists
Oct 2023 — Present · Los Angeles, CA, US
Owned and expanded enterprise accounts across national clients, driving 20% pipeline growth and an 18% increase in conversion rates while increasing overall account value and long-term retention- Drove upsell and cross-sell opportunities by aligning solutions to customer business objectives, increasing account value and long-term retention- Built Salesforce and Tableau dashboards to track customer health and adoption, enabling proactive account management and expansion planning- Led executive-level business reviews (QBRs), aligning customer KPIs, performance metrics, and growth opportunities with strategic business objectives- Partnered cross-functionally with Sales, Customer Success, and Operations to improve time-to-value and drive stronger customer outcomes- Acted as a strategic advisor to stakeholders, aligning solutions to business objectives and driving measurable account growth and customer outcomes
Education
Michigan State University
Bachelor's degree, Economics
2010 — 2015
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