Brian Hodge
Christ Follower ✝️ Romans 10:9 | Product Owner - Scrum Master - Senior Business Systems Analyst - ServiceNow Operations | Navy Veteran | TS/SCI CI Polygraph
- Role
- Product Owner - Scrum Master - Senior Business Systems Analyst - Servicenow at Booz Allen Hamilton
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Brian Hodge
First: Minister of the Gospel of Jesus Christ. Making it normal to talk about the faith…
Experience
Product Owner - Scrum Master - Senior Business Systems Analyst - Servicenow
Jun 2022 — Present
Oversees team of 7 and numerous projects with competing deadlines, collaborating with 9 enterprise customers at all levels of technical ability, assisting in customization on the SNOW platform, capturing requirements & project planning to revamp a 60-year-old HR system. Implemented 15 new enterprise-wide tools with O&M, increasing enterprise efficiency by 57%! Serves as Scrum Master on team of 7, providing expertise on process improvement strategies, organizational redesign, change/problem/incident management, and performance measures for complex business process engagements. Identifying and recommending emerging relevant technologies that result in improvements to current processes and systems. Our team being the first to implement EC-Pro enhanced experience and advising enterprise leadership! Review existing documentation to understand system functionality and use that information to create user stories to implement functionality in the modernized grant case management systems, increasing team tool knowledge by 43%. Provide technical expertise in identifying, evaluating, and developing effective and efficient solutions that meet business requirements resulting in 5 enterprise-wide applications being produced 2 months ahead of schedule. Researching, identifying and assisting in the formulation of recommendations about resources required for task execution and completion, resolving a 2-year process issue for promotions lifecycle and streamlining completion. Monitor processes within the environment and throughout the ITSM process life cycle; validate adherence to specified process requirements and measurement activities.
Education
Liberty University
Bachelor of Science - Christian Leadership and Management, Business Management
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