Brian Ho
Informatics @ University of Washington
- Role
- Desktop Support Technician at Apex Systems
- Location
- Everett, WA, US
- LinkedIn followers
- 500 followers
About Brian Ho
Throughout my career and education, I have gained strong skills in technology support and…
Experience
Desktop Support Technician
Jan 2025 — Present · Everett, WA, US
Monitor and manage incoming tickets, ensuring timely and efficient responses to customer inquiries and technical issues, using engines such as ServiceNow- Provide expert support to Boeing customers regarding Dell desktop products, addressing technical issues or inquiries- Troubleshoot hardware and software problems, offering clear, step-by-step solutions- Assist customers with system updates, configuration changes, and product setups
Education
Everett Community College
Associate of Arts and Sciences - AAS, Biology, General
University of Washington
Bachelor of Science - BS, Informatics
Cascade High School
High School Diploma
2016 — 2020
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