Brian Ho

Informatics @ University of Washington

Role
Desktop Support Technician at Apex Systems
Location
Everett, WA, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Brian Ho

Throughout my career and education, I have gained strong skills in technology support and…

Experience

  1. Desktop Support Technician

    Apex Systems

    Jan 2025 — Present · Everett, WA, US

    Monitor and manage incoming tickets, ensuring timely and efficient responses to customer inquiries and technical issues, using engines such as ServiceNow- Provide expert support to Boeing customers regarding Dell desktop products, addressing technical issues or inquiries- Troubleshoot hardware and software problems, offering clear, step-by-step solutions- Assist customers with system updates, configuration changes, and product setups

Education

  • Everett Community College

    Associate of Arts and Sciences - AAS, Biology, General

  • University of Washington

    Bachelor of Science - BS, Informatics

  • Cascade High School

    High School Diploma

    2016 — 2020

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Brian Ho — Desktop Support Technician at Apex Systems in Everett, WA, US | Unifers