Brian Henry
Manager, IT Application Support @Hershey Entertainment & Resorts Company
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WORK HISTORY
Manager, IT Application Support @Hershey Entertainment & Resorts Company
Application Support Leader specializing in the end-to-end lifecycle of enterprise applications. Strategic in troubleshooting deployments and establishing operational procedures that minimize downtime. Focused on driving continuous service improvement by fostering a high-performing Tier 3 support team to meet evolving business needs. Appointed to the Application Support team to lead operational improvement initiatives and modernize legacy processes. Ensured high availability for revenue-critical ecosystems (POS, PMS, and Ticketing), deploying proactive monitoring to detect and resolve incidents before impact. Bridged the gap between application vendors and internal business units, translating complex operational needs into technical specifications to ensure software alignment. Directed the strategic roadmap for application upgrades and system modifications, overseeing the integrity of production and test environments while enforcing User Acceptance Testing (UAT) to ensure defect-free deployments.
EDUCATION
Millersville University of Pennsylvania
Bachelor Degree, Computer Science
SKILLS
ABOUT BRIAN HENRY
Manager, IT Application Support at Hershey Entertainment & Resorts Company
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