Brian Heinen

About Brian Heinen

My key focus is providing the best possible service for the customer whether that\'s patient care, customer service, or client support. My strengths are in connecting with the people I serve and networking with related services. One of my strengths is bringing out others\' talents to make the individual and the team stronger. An individual can provide amazing insights, however a team can provide more comprehensive results than an individual!

Experience

1. Healthcare Professional Clinic Operations Lead - Wound Ostomy Clinic

   Nebraska Medicine

   Oct 2015 — Present

   Coordinate staff.Complete department safety checklist that prioritizes multiple job tasks for clinical staff based on that day’s schedule in our fast-paced environment. Relay critical safety issues to Department Director. Implement new and updated practices to utilize resources more efficiently.Oversee facilities, equipment and supplies.Review daily clinic expenses and revenues to ensure accuracy and improve efficiency. Collaborate with various internal departments including Facilities, Bio Med, IT, Environmental Services to ensure smooth clinic operation and patient/staff safety. Complete weekly facility checklist to document safety and maintenance tasks.Ensure excellent patient experience.Resolve complaints in a resourceful manner to provide patients/staff an effective response. Coordinate with pharmacy to obtain medications and other medical supplies. To ensure our patients receive extraordinary care, collaborate with staff in various hospital departments including Lab, Tissue Bank, Medication Materials, Cardiovascular Clinic, Plastic Surgery and the Emergency Room. Interact with patients in a manner that provides them with the best possible care.Work with company reps, insurance, and other outside groups.Meet with tissue company representatives to relay new product opportunities to providers and to gain information on providers’ product requests. Coordinate services and products for patients with Cardinal Health (medical supplies/services), Organegenisis (tissues), Orsis Therapeutic Inc (tissues), Integra (tissues), and Premier (medical supplies). Prevent and resolve insurance claim challenges by contacting health insurance companies directly. Respond to regulators’ inquiries and verify any recommendations are completed successfully.

Education

• Creighton University

  Crisis/Emergency/Disaster Management

• Iowa Lakes Community College

  Associate of Arts - AA

• Briar Cliff University

  Bachelor of Arts - BA