Brian H.
Global Executive Technology Leader - Customer and Employee Experience | AI & Data Engineering | Enterprise Transformation
- Role
- VP Employee Experience Transformation at Compass Group USA
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Brian H.
Results-driven technology executive with 18+ years leading high-performing consulting and AI engineering teams that deliver exceptional customer value while driving profitable growth. Proven track record leading large services organizations, achieving $50M+ in revenue impact, and consistently exceeding customer satisfaction targets (20% CSAT improvement, 45% reference growth). Expert at building world-class teams, embedding best practice processes, managing strategic customer relationships, and executing scalable service delivery models. Deep expertise in SaaS implementations, solution positioning, and translating complex customer needs into successful outcomes. An expert at translating complex data into clear strategy and embedding AI at core of employee and customer experiences. Natural facilitator, coach, and advisor who inspires teams to exceed expectations.Career Highlights Include:• Pioneered AI and technology impacts involving reporting, converting data, testing, and code generation saving substantial time and cost.•.Transformed the Services organization with major initiatives resulting in more efficient delivery savings millions in cost.• Built and led the first AI and Automation team focused on internal productive and efficiency gains. Realized over $10M in savings in the first 2 years• Led the first RAG based project using Google Vertex AI for use in Customer Support and Global Services focusing on productivity and speed to resolution. Established a scalable enterprise-wide GenAI framework• Partnered with Google using next gen multi-modal foundational models and agents to cut software implementation time. Employing models and agents to understand unstructured data, retrieve historical mappings, recommend, and transform the data into system configuration• Founding member and former CTO/COO of Kapow, a VC funded successful Chicago based B2B marketplace which was bought by Cvent
Experience
VP Employee Experience Transformation
Feb 2026 — Present · Charlotte, NC, US
Education
University of Dayton
Bachelor of Science (B.S.), Management Information Systems, General
1994 — 1999
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