Brian Hauptman
Subject Matter Expert (Tier 3 Support Engineer) @Panzura
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WORK HISTORY
Subject Matter Expert (Tier 3 Support Engineer) @Panzura
San Francisco, CA, US
Working with my customers and my engineering team, I get problems solved. This includes digging into issues with domains, networks, applications, client operating systems, cloud connectivity, file permissions and bugs. Some issues require a deep discussion into the user workflow, identifying challenges and putting together solutions. If there is a problem, I chase down the root cause and corrective action.
EDUCATION
San Jose State University Department of MIS
Bachelor's Degree
San Jose State University
Bachelor of Science (BS)
SKILLS
ABOUT BRIAN HAUPTMAN
Experienced Technical Support Engineer with many years of experience with NAS, SAN and cloud based storage, servers, VMware virtualization, Windows, Linux and many other technologies. Experience with both front-line and management duties including customer management, escalation management, interfacing with engineering and working with senior management.
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