Brian Hauptman
Subject Matter Expert (L3 support) at Panzura
- Role
- Subject Matter Expert (Tier 3 Support Engineer) at Panzura
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Brian Hauptman
Experienced Technical Support Engineer with many years of experience with NAS, SAN and cloud based storage, servers, VMware virtualization, Windows, Linux and many other technologies. Experience with both front-line and management duties including customer management, escalation management, interfacing with engineering and working with senior management.
Experience
Subject Matter Expert (Tier 3 Support Engineer)
Nov 2015 — Present · San Francisco, CA, US
Working with my customers and my engineering team, I get problems solved. This includes digging into issues with domains, networks, applications, client operating systems, cloud connectivity, file permissions and bugs. Some issues require a deep discussion into the user workflow, identifying challenges and putting together solutions. If there is a problem, I chase down the root cause and corrective action.
Education
San Jose State University Department of MIS
Bachelor's Degree
San Jose State University
Bachelor of Science (BS)
Skills
- San
- Windows Server
- Cloud Storage
- Operating Systems
- Linux
- Cloud Computing
- Data Center
- Active Directory
- Android
- Disaster Recovery
- Technical Support
- Nas
- Vmware Esx
- Storage Area Networks
- Windows
- Hardware
- Storage
- Storage Area Network (San)
- Fibre Channel
- Windows 7
- Computer Hardware
- Windows Xp Pro
- Servers
- Vmware
- Virtualization
- Network-Attached Storage (Nas)
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