Brian Harper
- Role
- Vice President Operations at Gold Star
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Brian Harper
Accomplished, highly motivated, results-driven leader with a combination of operations…
Experience
Vice President Operations
Jan 2018 — Present
Responsible for leading the execution of Gold Star Chili’s vision and strategy within company store operations to include fostering a guest-centric culture. Leads and manages all aspects of operations for all company-owned stores with a clear focus on operational and financial performance related to people, profit, sales, and guest satisfaction. Responsible for managing all departments directly affecting the restaurant operations including Procurement, Training, Quality Assurance and IT. Designs, develops, implements and executes enhanced training programs for store operations to improve effectiveness and efficiency. Leads and directs cross- functional teams on projects that lead to the development, implementation and adoption of new procedures, processes, and technologies for the long-term success of the Gold Star Chili brand. Key Highlights: • Designed and executed a development program leading to the promotion of a District Manager and multiple General Managers within less than a year. • Fostered a sales driven culture that included a guest-centric mindset that translated into a increase of 8% over prior year. • Launched profit management tools designed to help company and franchise cost of goods sold (COGS) and labor performance resulting in a 5% reduction in COGS and labor for the company. • Designed and implemented a new restaurant bonus plan fueling stronger sales and profit performance. • Launched new training platform (PlayerLync) designed to improve efficiency and effectiveness of training and execution of brand standards. • Developed high Impact store visit protocol focused on driving stronger accountability and results in operational and financial performance in the restaurants. • Standardized and calibrated Quality Assurance by establishing key brand standards representing non-negotiables related to food safety and brand protection.
Skills
- Inventory Management
- Restaurants
- Operations Management
- Team Building
- Food
- P&L
- Multi-Unit
- Customer Satisfaction
- Catering
- Restaurant Management
- Customer Service
- Training
- Management
- Franchising
- Leadership
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