Brian Hanna

Vice President Operations @NFI Parts Inc

Louisville, KY, US
EMAILS
b••••••••@nfi.parts
MOBILE NUMBERS
+12•••••••06

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WORK HISTORY

Nov 2025 — Present

Vice President Operations @NFI Parts Inc

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Louisville, KY, US

EDUCATION

1998 — 2003

Kentucky State University

BS, Computer Science

2010 — 2012

Webster University

MA, Leadership and Management

SKILLS

Quality AssuranceCall CenterInvoicingCoachingCustomer ExperienceLeadershipContact CentersSales ManagementAccount ManagementChange ManagementRisk ManagementTeam LeadershipEmployee TrainingProgram ManagementCustomer RetentionVendor ManagementCustomer ServiceManagementTeam BuildingProject ManagementCustomer SatisfactionTelecommunicationsTraining & DevelopmentCall CentersCross-Functional Team LeadershipTroubleshootingBusiness AnalysisBillingManagement ConsultingEvent Management

ABOUT BRIAN HANNA

Business professional with over 20 years of leadership experience and a proven ability to support a large customer base through exceptional service and operational efficiency, currently responsible for $70M+ in revenue. Assisted in launching several major projects, including establishing best practices, cost-saving and budgeting initiatives, training leadership staff, website development, call center software implementation, database creation for Workforce, Quality, and Sales departments. Additionally, supported procurement operations overseeing $100M+ in annual part sales and $15M+ in inventory, contributing to improved vendor management, purchasing practices, and inventory optimization.

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