Brian Hall
Strategic leader and results-driven professional with versatile experience in various facets of Call Center Operations and Retail Management.
- Role
- Director of Contact Center Operations at AutoNation
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Brian Hall
Hello, my name is Brian D. Hall and I am an accomplished and results-drivenprofessional with substantial experience in leading numerous facets of callcenter operations and retail management. I have proven ability to collaborate withupper management, while identifying, planning, developing, and implementingcreative initiatives supporting future vision/needs of business. I am anarticulate and refined communicator; proficient in forging and nurturingprofessional relationships with business management.I have credible history generating leads, boosting sales revenue, andachieving sales targets. I have ability to monitor calls, provide feedbackand solutions to enhance quality and performance. I have demonstratedsuccess maximizing efficiency, delivering excellent customer service,enriching customer experience, as well as identifying/meeting customerneeds. I am skilled at hiring, coaching, and providing training to personnelto maintain high customer service standards. I have proven track record ofproject management, performance management, strategic planning, qualityassurance. I am strong leader recognized for building, supervising,motivating, and enabling teams, staff, employees to achieve establishedgoals across complex and evolving environments. I am capable of managingmetrics, performance criteria, policies, and procedures to continuouslyimprove call center productivity. I am expert at forging and nurturingprofessional relationships with clients at all levels.I always focus on delivering service that goes beyond organizationalexpectations and creating a win-win scenario for everyone involved!Connect with me today to find out how I’ll make your mission my mission, tohelp bring ALL of your business objectives into focus!
Experience
Director of Contact Center Operations
Mar 2022 — Present · Irving, TX, US
Education
Washburn University
Business Administration and Management, General
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