Brian Gilfillan
Customer Account Specialist @CertainTeed
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WORK HISTORY
Customer Account Specialist @CertainTeed
Malvern, PA, US
Managing a group of large siding accounts that combined have over seventy locations• Building relationships with sales managers, purchasers, and distributors of my accounts• Communicating all pertinent information and any updates to my accounts• Processing and maintaining orders with a yearly order accuracy average above 99%• Responding to any customer questions and resolving any issues our accounts may have• Processing any returns of material and issuing any necessary credits or debits to customers• Responding to phone inquiries of assigned and unassigned siding accounts• Collaborating closely with various internal departments including our transportation, production, pricing, marketing, plant, and sales teams
EDUCATION
James Madison University - College of Business
Bachelor of Business Administration (BBA)
SKILLS
ABOUT BRIAN GILFILLAN
Currently a Customer Account Specialist within the CertainTeed Siding Products Group where I am responsible for a large group of siding accounts throughout the Greater Northeast. Prior to CertainTeed I gained over two years of valuable sales and client management experience as a recruiter. Graduated from James Madison University College of Business with a degree in Marketing.
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