Brian Gellis

WORK HISTORY

SKILLS

ABOUT BRIAN GELLIS

Providing leadership and direction to the End Of Lease Specialists’ to ensure an excellent standard of service is provided and maintained. Operating effectively and the activities are aligned to departmental and company objectives.To ensure that the End of Lease group is adequately staffed and trained to deliver an efficient service to our dealers, internal agents and customers.Mentor and develop Specialists and nurture an environment where they can excel through encouragement and empowerment.Manage workflow to meet the established Service Level Agreement metrics delivery standards.Plan, co-ordinate and manage the activities of the Specialists to maintain and enhance vendor relationships and meet organizational and operational objectives.Assist in the development and implementation of End of Lease policies and procedures.Assist other Departments with all questions and/or concerns & Coordinate and communicate with other internal departments.Continue to refine the department and look for areas of improvement and efficiencies.