Brian Ferguson

Executive Customer Relations Manager at Amazon.com

Role: Executive Customer Relations Manager at Amazon
Location: Wayne County, WV, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Brian Ferguson

After nearly seven years at Amazon, I still find the job refreshing and challenging. I am so proud to work for a company that takes customer service to the next level. Every company proclaims \"it\'s all about the customer\"; but Amazon truly lives up to that motto. Everything we consider, everything we do.it all goes back to the customer experience.

Experience

Executive Customer Relations Manager
Amazon
Jan 2015 — Present · Huntington, WV, US

Skills

Leadership
Customer Service
Operations Management
Six Sigma
Change Management
Employee Relations
Management
Continuous Improvement
Training
Sales
Call Centers
Team Management
E-Commerce
Quality Assurance
Recruiting
Customer Experience
Performance Management
Process Improvement
Customer Satisfaction
Cross-Functional Team Leadership
Team Leadership
Workforce Management
Vendor Management
Call Center
Operational Excellence
Project Management

Contact information

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Work email
•••••@amazon.com
Personal email
•••••@•••••.com
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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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