Brian F.
Product Director, Claims Technology: Medical, Casualty, Quality Improvement, Special Investigations / Fraud
- Role
- Product Director, Claims Technology at Liberty Mutual Insurance
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Brian F.
I’m a senior product manager / owner focused on digital products in the financial services industry. I enjoy working collaboratively to create great customer experiences with accountability for P&L and operational metrics. What I’ve worked onSuccessfully led initiatives including new product launches, major feature releases, process automation, and tech modernization. Examples include- Tech and UX redesign of iOS and Android mobile apps (grew monthly active users > 100%)- Product expansion of digital claims services to additional segments (increased adoption >200%)- Launched new digital consumer lending product with expedited processing (from >20 days funding to 2 days or less)Where I’ve workedFinancial services industry experience includes three Fortune 500 companies in a range of product areas: wealth management, consumer banking, small business banking, and insurance. In addition to product management, I have functional experience that includes strategy, financial planning, sales support, and project management.SkillsTechnical experience includes various analytical tools, design thinking tools/frameworks and systems, application performance monitoring programs, and familiarity with different tech stacks for web, native app, and back-end development.Extensive experience developing product strategies and roadmaps while synthesizing feedback from analytics, customer interviews/feedback, company, strategic priorities, product peers. Frequent presentations to executive leadership. Direct management of teams, along with cross-functional partnerships across many stakeholders (tech, UX, analytics, marketing, etc).Experience in both waterfall and agile methodologies. Software development occuring on modern and legacy tech stacks.
Experience
Product Director, Claims Technology
Jan 2024 — Present · Boston, MA, US
Education
Columbia Business School
MBA
2009 — 2011
University of Miami
BBA, Finance & Economics
2002 — 2006
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