Brian Epstein
Chief Experience Officer @Directions Credit Union
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WORK HISTORY
Chief Experience Officer @Directions Credit Union
Providing leadership, strategic thinking, and pragmatic action to identify, plan, and execute strategies to achieve excellence in member service while promoting a culture of member-centric excellence across all member touch points.
EDUCATION
Albion College
Bachelor of Arts, Economics and Management
Plymouth State University
Master of Education (M.Ed.), Human Behavior and Leadership Development
ABOUT BRIAN EPSTEIN
Strategic executive experienced in multi-disciplinary markets as an integral team member directing business and product life cycles. Demonstrated success in presentation development and delivery; project management; communication skills; interpersonal relationships; human behavior and leadership development- Utilize people, process and technology for organizational and product efficiencies targeting financial growth - Grasp complex situations with the ability to translate simplistically and identify operational and product solutions - Analyzed operational processes and solutions for enhanced efficiencies
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