Brian Epstein
Chief Experience Officer at Directions Credit Union
- Role
- Chief Experience Officer at Directions Credit Union
- Location
- Toledo, OH, US
- LinkedIn followers
- 500 followers
About Brian Epstein
Strategic executive experienced in multi-disciplinary markets as an integral team member directing business and product life cycles. Demonstrated success in presentation development and delivery; project management; communication skills; interpersonal relationships; human behavior and leadership development- Utilize people, process and technology for organizational and product efficiencies targeting financial growth - Grasp complex situations with the ability to translate simplistically and identify operational and product solutions - Analyzed operational processes and solutions for enhanced efficiencies
Experience
Chief Experience Officer
Aug 2020 — Present
Providing leadership, strategic thinking, and pragmatic action to identify, plan, and execute strategies to achieve excellence in member service while promoting a culture of member-centric excellence across all member touch points.
Education
Albion College
Bachelor of Arts, Economics and Management
1992 — 1996
Plymouth State University
Master of Education (M.Ed.), Human Behavior and Leadership Development
1996 — 1998
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