Brian Dugas

About Brian Dugas

Hands-on technology executive with a proven record of transforming IT organizations into strategic business partners. I lead high-impact initiatives that improve performance, elevate security, and create scalable foundations for growth. I currently oversee enterprise technology at Edesia, a global nonprofit food manufacturer that supports humanitarian missions across 60 plus countries, where strong IT operations directly protect lives through production continuity and secure global distribution.I champion a world class service desk culture that prioritizes responsiveness, empathy, and accountability. My focus on ITSM maturity, data driven continuous improvement, and skill development has enhanced user satisfaction, reduced escalations, and built trust across every function the IT team supports.My approach blends business strategy with operational excellence. I drive ERP and WMS modernization, cloud and infrastructure transformation, cybersecurity maturity, and automation that strengthens resilience and accelerates business outcomes. These programs have reduced risk, improved manufacturing efficiency, and enabled data driven decision making throughout the organization.I manage a multimillion dollar technology investment portfolio aligned to long-term organizational goals. I lead a hybrid technical organization across on-site teams, offshore resources, and partners, ensuring accountability, service quality, and continuous improvement. I collaborate directly with executive leadership to guide technology roadmaps, resource planning, and enterprise governance.Prior to Edesia, I built and elevated IT environments within high-growth manufacturing and service organizations. My background includes full lifecycle ERP strategy and execution, global infrastructure design, vendor and contract negotiation, and security architecture that supports compliance and business continuity. I also bring extensive experience integrating operations technology, facilities technology, and physical security into cohesive enterprise solutions.I thrive in dynamic environments where mission and innovation meet. My leadership focus is clear: empower people, anticipate change, and deliver secure, scalable, high-performing systems that fuel organizational impact and long-term success.

Experience

1. Manager of Infrastructure & Operations

   Capital Impact Partners

   Sep 2025 — Present · US

   Lead enterprise IT infrastructure and operations for a mission-driven financial organization, supporting multi-site and remote environments across the U.S. Responsible for the design, implementation, and ongoing optimization of secure, scalable, and high-performing technology platforms that enable business growth and operational excellence.Oversee end-to-end IT service delivery, including helpdesk operations, endpoint management, network infrastructure, cloud services, and cybersecurity. Manage and mentor a cross-functional team while driving process improvements, SLA performance, and user experience initiatives across the organization.Key contributions include leading large-scale initiatives such as Windows 11 migration, Azure tenant consolidation, and zero-touch device deployment strategies. Partner closely with business leaders to align IT strategy with organizational goals, ensuring technology investments deliver measurable value and support long-term growth.Drive vendor management, contract negotiations, and budget planning, while maintaining strong governance, compliance, and security standards aligned with frameworks such as NIST and SOC 2. Continuously evaluate emerging technologies and implement innovative solutions to improve efficiency, collaboration, and service delivery.

Education

• Rhode Island College

  BS, Computer Science

  1991 — 1995

Skills

• Vmware
• Vdi
• Microsoft Exchange
• Windows Server 2008
• Windows 7
• Group Policy
• Active Directory
• Microsoft Access
• Sql Server
• Server Administration
• Budgeting
• Contract Negotiation
• Staff Training
• Project Implementation
• Contract Management
• Windows Server 2003
• Windows Server
• Virtualization
• Servers
• System Administration
• Troubleshooting
• Vendor Management
• Disaster Recovery
• Documentation
• IT Management
• Computer Hardware
• Dns
• Iis
• Network Administration
• Network Security
• Dhcp
• Data Center
• Operating Systems
• Vpn
• San
• Customer Relations
• Security
• Databases
• Desktop Support
• Team Leadership