Brian Duffy

About Brian Duffy

As a Senior Program Manager at a global engineering, repair, and logistics services organization, I lead complex website production and software development initiatives for internal and external clients across multiple regions. I am accountable for end-to-end delivery, including scope, budgets, timelines, quality, and executive-level communications.With more than 25 years of leadership experience in fast-paced, growth-oriented environments, I bring strong business judgment and a proven ability to lead distributed teams, align global stakeholders, and deliver results at scale. My career includes living and working internationally, including extended residence in Japan, professional engagements in Singapore and Poland, and collaboration with teams and partners across North America, Europe, and Asia-Pacific.This global exposure has strengthened my ability to operate effectively across cultures, time zones, and organizational models—whether driving software delivery, standing up logistics operations, or supporting international customers. I have intermediate proficiency in Japanese, enabling deeper cultural fluency and more effective communication in cross-border engagements.My expertise spans program and product delivery, customer service operations, warehouse and fulfillment systems, sales enablement, and customer training. I am passionate about building high-performing teams and delivering reliable, high-quality solutions that create measurable business value and long-term customer trust.I continuously seek opportunities to learn, grow, and apply global experience to solve complex problems, accelerate execution, and support organizational success.

Experience

1. Senior Program Manager

   CTDI

   Oct 2025 — Present · Dallas-Fort Worth, TX, US

   Leading a large-scale technology and operations transition for a national wireless fulfillment and reverse logistics program, spanning forward fulfillment, retail, and returns operations.Driving design and implementation of system-driven warehouse processes and WMS enhancements to support serialized inventory, audit readiness, and high-value device handling.Partnering with IT, operations, finance, and security leadership to stand up new facilities, integrations, staffing models, and compliance controls under aggressive go-live timelines.Establishing KPI frameworks, reporting, and governance to ensure operational transparency, SLA adherence, and executive-level visibility from day one.Acting as the primary program lead and escalation point, aligning executive stakeholders and delivery teams to ensure readiness, risk mitigation, and successful transition to steady-state operations.

Education

• Shippensburg University of Pennsylvania

  Bachelors of Science, Public Administration

Skills

• Ssl
• Process Improvement
• Sales Support
• Call Centers
• Ip
• Cloud Computing
• Microsoft Office
• Sales
• Warehouse Management
• Telephony
• Adtran
• Team Management
• Telecommunications
• Software Product Management
• Solution Selling
• Voice Over Ip (Voip)
• Ethernet
• T1
• Voip
• Mpls
• Disaster Recovery
• Program Management
• Supply Chain Management
• Wireless Technologies
• Wireless
• Customer Relationship Management (Crm)
• Customer Presentations
• Contact Centers
• Six Sigma
• Software Development
• Sales Operations
• Customer Service
• Account Management
• Training
• Logistics
• Enterprise Software
• Project Management
• Internet Protocol (Ip)
• Unified Communications
• Managed Services