Brian Duckworth
Director - Contact Strategy & Performance @American Express
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WORK HISTORY
Director - Contact Strategy & Performance @American Express
Miami-Fort Lauderdale, FL, US
Lead a team responsible for defining the omnichannel contact approach used across Global Credit & Fraud Operations to maximize customer engagement.
EDUCATION
Binghamton University
Bachelor of Science, Cum Laude, Industrial Engineering
Northwestern University
Master of Science - MS, Data Science
SKILLS
ABOUT BRIAN DUCKWORTH
Comprehensive and well-rounded in technology, business, operations, and analytics. Proven track record for compiling and presenting actionable business insights, introducing data-driven process improvements, and leading business transformation initiatives. Natural curiosity and a commitment to learning (professionally and personally) have allowed me to take a uniquely effective approach to problem-solving.
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