Brian Cousin
IT Business Analyst Consultant Manager at Optum
- Role
- Information Technology Services Manager at Optum
- Location
- Baltimore, MD, US
- LinkedIn followers
- 500 followers
About Brian Cousin
IT Management professional that excels in leading team through projects and improving lifecycles process. Specializing improving support models in organizations to work more efficiently.
Experience
Information Technology Services Manager
Mar 2021 — Present · US
Leads team that Provide technical support and some professional services for telephonic Gensys I3 Dialer for 5 plus call centers. Provide in-depth services to improve efficiency and call monitoring for business can reach call goals. Also assist In lifecycle process of I3 Dialer Campaign creation as well. Also assist on reporting for different Business units
Education
Cardinal Gibbons Highschool
General Studies, General Education
1995 — 1999
University of Maryland University College
Master's degree, Project Management
2014 — 2016
Bridgewater College
Bachelor of Science (B.S.), Information Technology
1999 — 2003
Cross Country
General Studies
1988 — 1994
Skills
- Software Documentation
- Access
- Team Leadership
- Troubleshooting
- Project Management
- Visio
- System Administration
- Itil
- Quality Assurance
- Process Improvement
- Data Analysis
- Leadership
- Customer Service
- Business Analysis
- Vendor Management
- Sdlc
- Customer Support
- Micros
- Sybase Sql Anywhere
- Databases
- Sybase Adaptive Server
- Help Desk Support
- Integration
- Program Management
- Windows 7
- Training
- Call Centers
- Medicaid
- Healthcare
- Hipaa
- Microsoft Excel
- Outlook
- Microsoft Office
- Team Building
- Strategic Planning
- Powerpoint
- Requirements Analysis
- Windows
- Sql
- Active Directory
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