Brian Clayton
IT Business Process Manager @Pillsbury Winthrop Shaw Pittman LLP
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WORK HISTORY
IT Business Process Manager @Pillsbury Winthrop Shaw Pittman LLP
Nashville, TN, US
Responsible for managing the analysis, design, and optimization of business processes within the ServiceNow platform for the firm\'s legal practice. Work closely with stakeholders, attorneys, and staff to understand their requirements, identify process improvements, and implement solutions to enhance the effectiveness and efficiency of ServiceNow applications.
EDUCATION
Sinclair Community College
Computer and Information Systems Security/Software Development
SKILLS
ABOUT BRIAN CLAYTON
IT Services Leader, managing a diverse team responsible for application development, integration, and ongoing support. Over 30 years of extensive experience in strategic IT planning, risk assessment, and cloud computing. I have a strong ability to lead IT service integrations, enhance client satisfaction, and innovate solutions to ensure applications\' scalability, performance, and security. Committed to driving industry benchmarks through data-driven process refinements and delivering superior client outcomes. My experience has had me on the front lines of technology, in the C-suite, and in various technical and operational roles. I bring extensive experience, curiosity, and a commitment to effective solutions, ensuring optimal user experience and customer service to every role.ITSM/ITIL, IT Governance, Risk Management, Azure, M365, ServiceNow, Agile, Waterfall, Data Protection + Privacy, Organizational Change Management, Solutions Architecture* Strategic Planning - Instrumental in designing IT strategies that improved system efficiency in previous roles. I have a proven track record of creating MVPs and POCs for complex projects, driving innovation, and ensuring smooth onboarding and development for new team members.* Application Management - Managed diverse teams (onshore and offshore), conducting interviews, organizing workshops, and providing technical support to junior and mid-level professionals. Collaborate with stakeholders to ensure delivery of business requirements into technical solutions, ensuring scalability, performance, and application security.* Project Management - Managed dozens of varying-scale projects annually, delivering on time and budget. I thrive in Agile and Scrum environments, consistently delivering efficient and scalable solutions.* ServiceNow - Direct administration and development of both domain-separated instances and single instances. Extended the use of ServiceNow as a business platform for incident and change to an instance that supports over users and 400 client companies in a domain separable environment using ITSM, SPM, and CSM; managed the migration projects for over a hundred clients from other platform products to this instance.(ITSM/TPSM, App Engine, UI/Form Builder, Service Portal, Service Bridge, Automation Engine, NOW Assist)* Security and Risk - Provide vision and leadership in enterprise-wide business technology cybersecurity initiatives; Manage audit calendar and work sessions; Foster information security culture; develop and facilitate annual security training.
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