Brian Campbell

About Brian Campbell

Managers account for all the icebergs in their ocean but leaders understand that their depth lies beneath the surface, and bears exploring.” This quote is meaningful to me because as a leader, I cultivate a positive work environment that achieves patient service excellence and operations standardization, while also emphasizing personal accountability.I’m a team driven People and Culture leader with a history in leading diverse teams and designing and implementing processes that optimize and enhance performances. I quickly analyze the organization’s needs and tackle those needs with a systematized approach. I am an effective communicator who can positively leverage skills toward developing understanding among staff and clients. I have created initiatives that mold personnel and improve engagement, cut costs, target inefficiencies, and lead under-performing operations toward success. My strengths lie in Performance Management, Process Development, Operational Streamlining, Top Talent Recruiting, Continuous Training Opportunity Advancement, and Budget Forecasting and Development. A FEW PROFESSIONAL HIGHLIGHTS Introduced initiatives that championed high-level customer service as a paramount priority among teams, leading to an increase in patient satisfaction scores by 10%. Played a key role in the market integration of telemedicine visits; shouldered the responsibility of an Area Manager for two outside clinics throughout the 2020 year. Audited patient flow and identified opportunities to reduce wait times while still ensuring high-level quality care. Created team engagement and morale development strategies that supported the achievement of a 100% survey score. Please connect with me at (20••••••01 or email @ h••••••••@gmail.comAdditional Key Skills:Business Development | Operations Management | Process Improvements | Project Management | Budget Analysis | Cross-Functional Leadership | Finance & Accounting | Contract Management | Inter-agency Coordination | Epic Analysis | Stakeholder Relations | Organizational Leadership | Training & Development | Risk Management | Acquisitions | Program Development | Data Analysis | Operational Planning

Experience

1. Operations Manager Kansas City

   One Medical

   Nov 2024 — Present

Education

• College of Biomedical Equipment Technology

  Associate of Science - AS, Biomedical Technology/Technician

• Walden University

  Bachelor's degree, Healthcare Managment

  2017 — 2019

• American Military University

  Associate's degree, Organizational Leadership

• Jack Welch Management Institute

  Master of Business Administration - MBA, Healthcare Managment