Brian Burke
Operations, Sales, Logistics and Distribution Specialist - Leadership and Team Developer
- Role
- Northeast Region General Manager at CSC ServiceWorks
- Location
- Union City, NJ, US
- LinkedIn followers
- 500 followers
About Brian Burke
Proven leader establishing credibility across diverse business functions and demographics by operating with urgency, emotional intelligence, compassion and the spirit of collaboration.
Experience
Northeast Region General Manager
Dec 2024 — Present · New York, NY, US
Led CSC Service Works Northeast Region Commercial Laundry and AIR/VAC Operations - NY, NJ, PA, CT, MA, ME, NH, VT• Oversee operations, sales, finance for six NE branches • Responsible for driving FY25 $166 million in top line revenue• 30 direct reports, 230 total employee pool• Reduced RIR from FY24 6+ to FY25 3.69 to FY26 Q1 0.0• Improved employee NPS with NY branch ranking 7th in the company• Currently driving CSC largest company initiative, a fully digital payment technology platform, removing all cash and coin from the business• Promoted two Field Service Technicians to Field Service Managers and one Operations Manager to Senior Operations Manager• Simultaneously onboarded two new Branch Operations Managers (New York and Boston Markets) while maintaining $1.8 MM EBITDA above FY26 Budget
Education
University of Scranton
Business Administration and Management, General
1987 — 1990
Skills
- Recruiting
- Forecasting
- Cold Calling
- Pricing
- Direct Sales
- Human Resources
- Automobile
- Retail
- B2b
- Car Rental
- P&L
- Income Statement
- P
- Customer Experience
- Contract Negotiation
- Selling
- Negotiation
- Vehicles
- Key Account Development
- Key Account Management
- Business Development
- Performance Management
- Inventory Management
- Sales Presentations
- Coaching
- Business-to-Business (B2b)
- Fleet Management
- Store Management
- Budgets
- Sales Process
- Profit
- P&L Management
- Leadership
- Customer Satisfaction
- New Business Development
- Sales Operations
- Customer Retention
- Account Management
- Budgeting
- Customer Service
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