Brian Brinton
Service Desk Manager @Aptive Environmental
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WORK HISTORY
Service Desk Manager @Aptive Environmental
Provo, UT, US
I manage daily IT service desk operations and lead a team that supports all end users. My focus is efficiency, accountability, and consistent service delivery.Responsibilities- Lead the service desk team and oversee incident, request, and escalation handling- Track and report on SLAs, ticket volume, and performance metrics- Maintain knowledge bases, documentation, and standard procedures- Work with engineering and infrastructure teams to resolve complex issues- Identify process gaps and implement improvements- Train and develop team members to strengthen support capabilities.
EDUCATION
Utah Valley University
Bachelor's degree, Computer Science
ABOUT BRIAN BRINTON
I build teams rooted in trust and transparency. My leadership is relationship-first: I develop people, strengthen connections across teams, and create space for honest, productive collaboration
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