Brian Koji Bjerke
Network Operations Center Manager @Extenet
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WORK HISTORY
Network Operations Center Manager @Extenet
Chicago, IL, US
Oversee the daily operations of the organization’s network infrastructure, responsible for managing maintenance and operations for the DAS, Small Cells, Smart Cities and Wi-Fi infrastructureLead a team of NOC Engineers, providing both technical and people leadership. Setting standards, direction, and guidance. People leadership to include hiring, mentoring, performance reviews, rewards determination, training, scheduling etc. Develop and lead on processes, policies and procedures to comply with industry standards and regulations for efficient operation of a live network whilst ensuring the timely resolution of site and network issues through efficient processes and procedures.Operational acceptance for new products and servicesManage network related preventative maintenance programsManage 3rd party relationships with Field & Network partnersDevelop systems and maintain records that provide for the proper evaluation, control and documentation of assigned activities; prepares and directs the preparation of a variety of written correspondence, reports, procedures, directives and other materials.Ensure clear visibility, escalation, and tracking of all service interruptions or hazards which present safety issues.Ensure compliance with all customer Service Level Agreements.Develop and maintain cooperative working relationships with customers and vendors.Manage the Repair and Maintenance forecast; participate in operational reporting and analysis activities.Prepare, review and provide weekly updates for all activities assigned to the Operations team and provide status reports to department Director as requested.Ensure proper preparation for and lead resolution of all disasters, incidents and major service interruptions in assigned area.Monitor need and availability of sub-contractors in conjunction with current and future projects including the interviewing, hiring, and managing of sub-contractors as needed.
EDUCATION
Illinois Tech Stuart School of Business
Master of Business Administration (MBA), Marketing/Marketing Management, General
Illinois Institute of Technology
BS, Computer Engineering
Illinois Institute of Technology
Master of Science (MS), Electrical and Computer Engineering
SKILLS
ABOUT BRIAN KOJI BJERKE
Highly experienced Professional Network Engineer, successfully planning, pre-provisioning, integrating, and troubleshooting a variety of technologies into robust networks.I posses intricate knowledge involving network planning parameters for cellular LTE and local LAN networks. From a cellular perspective, I am a subject matter expert on parameter optimization with a range of frequencies, pushing the limits of throughput and spectral efficiency. On the core and LAN level, I\'m experienced with extensive routing topologies, access control, security, VLAN\'s, VPN tunneling, subnets, IPv4/IPv6 implementation, WiFi, for secure and efficient networks with optimal bandwidth utilization.Through remote administration or on-site, local or international collaboration, managing or individually contributing, I always bring a collaborative and hard working approach to deliver project on time and with high efficiency.Specialties:LTE - eNodeB parameter configuration, frequency strategy, carrier load balancing, coverage analysis, ANR, HO, failure and drop call remediation, QCI, SRVCC, SIP, VoLTE analysisIT/LAN - Cisco IOS, switch trunking & spanning tree, EtherChannel line aggregation, routing protocols (OSPF, EIGRP, RIP), packet analysis & tracing, access control lists, NAT, DHCP, Windows Server, Unix, LAN Security, IPsec, Firewall, WiFiCurrently available for full time contracting and full time opportunities. Please contact me at b••••••••@gmail.comFun fact: Constantly challenging myself in the field of tech by actively learning new coding languages and frameworks in my spare time. Currently logging in over 300 hours across several MOOC websites and generated multiple front end development projects (re: websites) through FreeCodeCamp. Feel free to message me about them!
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