Brian Barrett

About Brian Barrett

More than 15 years in Cross-Functional Leadership including Client Relations, Operational Excellence, Program & People Management and Contact Centers for more than 30 high value, well-known clients in various industries. 10+ years in experience of data management, database creation and enacting programs based on company and governmental regulations. Six Sigma Green BeltAbility to implement new initiatives and then monitor and analyze results allowing for continuousimprovement of service capabilities using data driven methodologies to measure results and define areas of improvement. Experience in the implementation of process design, mapping and training using various tools including Project, Visio and SharePoint. Developed and implemented extensive training (new hire, soft skills, client-specific, etc.) as wellas implementing standardized QA experience to ensure consistency in service delivery andoverall client satisfaction. Experience in developing budgets and performing RFP\'s for new client pursuits. Developed and implemented global program for emergency/critical events.Experience managing new client transitions into the organization.

Experience

1. Senior Manager, Operations

   Lash Group

   Jul 2016 — Present · Ft. Mill, SC, US

Education

• Northern Arizona University

  Bachelor of Arts (B.A.), English Language and Literature/Letters

  1996 — 1998

Skills

• Operations Management
• Process Improvement
• Workforce Management
• Facilities Management
• Call Center
• Leadership
• Management
• Call Centers
• Budgets
• Team Leadership
• Customer Service
• Team Building
• Employee Relations
• Customer Satisfaction
• Outsourcing
• Quality Assurance
• Crm
• Vendor Management
• Business Process
• Training