Brian Baccam

About Brian Baccam

I am a motivated and determined person ready and able to not only meet, but exceed the expectations and standards of my peers in the workplace. I am an experienced professional with exceptional communication and technical skills hoping to obtain a position that will utilize, improve, and expand the skills I already possess, as well as introduce me to new ones. I am also an Alumni of Iowa State University \'2013. I would like to obtain my masters and become a MIS Professor

Experience

1. Senior Implementation Engineer

   Calabrio

   Mar 2023 — Present · Minneapolis, MN, US

   Managing large to small scale customers.Manage client/partner relationships in the implementation, customization and use of analytic solutions to ensure successful integration of Calabrio products with client systems. Manage client or partner relationships in the implementation of Calabrio analytic software and data solutionsImplement and install solutions on the customer\'s test and production environments.Work onsite and offsite to troubleshoot and diagnose customer reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication, and Integration Interfaces Levels).

Education

• Kirkwood Community College

  Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies

  2004 — 2008

• Iowa State University

  Bachelor of Applied Science (B.A.Sc.), Management Information Systems, General

  2010 — 2013

Skills

• Commercial Banking
• Microsoft Office
• Sales
• Group Policy
• Active Directory
• Windows Server
• Information Systems Design and Methodology
• Windows Server 2012
• Security
• Customer Service
• Hyper-V
• Credit
• Java
• Powershell
• Sql
• Visio
• Vmware
• Microsoft Exchange
• Crm
• Retail Banking
• Sdlc
• Oracle
• Windows Intune
• Loans
• Sccm
• Project Management
• Html 5
• Banking
• Computer Hardware
• Technical Support
• Access
• Workforce Management