Brian Arwood

Executive Director, Lenovo Data Center Group - Global Customer Satisfaction, Service Delivery, and Cost Mgmt

Role
Executive Director - Data Center Group - Global Customer Satisfaction, Service Delivery, & Cost Mgmt at Lenovo
Location
Raleigh-Durham-Chapel Hill, NC, US
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Brian Arwood

Business executive with 24 years of experience in support services and corporate finance at Lenovo and IBM. Proven ability to build and lead a diverse and geographically dispersed organization to achieve aggressive objectives while transforming underlying business processes. A reliable fact based leader with the ability to think globally and strategically. Broad base of experience in customer experience, support services, finance, and M&A.

Experience

  1. Executive Director - Data Center Group - Global Customer Satisfaction, Service Delivery, & Cost Mgmt

    Lenovo

    Jul 2016 — Present · Raleigh-Durham, NC, US

    Drive global customer satisfaction to targeted levels via operational execution in service delivery- Manage authorized service provider network - Execute global cost management across service network to targeted levels- Lead services procurement and global billing payment processes

Education

  • University of Tennessee, Knoxville

    Bachelor of Science - BS

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Brian Arwood — Executive Director - Data Center Group - Global Customer Satisfaction, Service Delivery, & Cost Mgmt at Lenovo in Raleigh-Durham-Chapel Hill, NC, US | Unifers