Brian Alves
Supervisor, IT Service Desk @CarePartners
Waterloo, ON, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2025 — Present
Supervisor, IT Service Desk @CarePartners
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EDUCATION
1997 — 2001
St. Francis Xavier Secondary School
OSSD
2013 — 2013
University of Toronto
ITSM certification
2004 — 2004
CDI College of Business and Technology
Diploma
2006 — 2008
George Brown College
Diploma
2006 — 2008
Heating & Air conditioning (H.V.A.C)
Diploma
2004 — 2005
CDI College of Business and Technology
Help Desk Analyst
SKILLS
Technical SupportIT OperationsCitrixA+ CertifiedWindows 7ServersPrintersWindowsMicrosoft ExchangeWindows XpVmwareComputer HardwareBlackberrySoftware InstallationSystem AdministrationTroubleshootingSystem DeploymentNetworkingNetwork AdministrationXpDnsDisaster RecoveryActive DirectoryVpnIncident ManagementHelp Desk SupportItilLaptopsHardwareWindows ServerIT Service ManagementOperating Systems
ABOUT BRIAN ALVES
Experienced Customer Service Representative with a demonstrated history of working in the financial services industry. Skilled in Computer Repair, Domain Name System (DNS), System Deployment, Printer Support, and Troubleshooting. Strong support professional with a ITSM certification focused in IT service managment from University of Toronto.
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