Brian Adkins

Experience

1. Director of Professional Services

   Hyland

   Jan 2021 — Present

   Direct a team of over 60 global professionals made up of Engineers, Developers, Project Managers, and leaders- Designed multiple service project offerings which include a comprehensive delivery strategy of extraction, transformation, load (ETL), and reporting to get data converted into the Hyland product suite- Completed over 220 customer service projects in 2021- Established a process to build and maintain our P&L budget, compensation, and bonus plans- Improved quarterly revenue forecast accuracy- Focused on improving client experience with delivery standards and building project teams- Built and improved alignment within all vertical teams by deploying the One Team methodology with the PMO- Established and maintain third party partnerships with outside vendors to help deliver specialized services- Developed processes for healthcare integrations with Epic, Allscripts, and Meditech- Developed department mission, yearly goals, and long-term strategies- Spearheaded pricing, negotiations, and finalization of contracts with customers and partners- Built the contract template language and worked through partner and customer negotiations for all service offerings- Work to build and support the sales pipeline- Built processes and technology to streamline data transfers to the cloud (AWS).

Education

• Baldwin Wallace University

  Bachelor of Science, Computer Information Systems

  2000 — 2004

• Baldwin Wallace University

  Master of Business Administration - MBA, Management

• Baldwin Wallace University

  Bachelor of Arts, Business Administration

  2000 — 2004